Contact Us

This page outlines how and when to reach Beachsoul support — and what to do before sending a message.

Start Here

Review the FAQ page first. Many common questions about orders, returns, shipping, and account management are already answered there.

When to Contact

Contact us only if your question isn’t resolved by the FAQ. This includes issues like missing order confirmations, delivery discrepancies, or product concerns not covered in existing help content.

Send Your Message

Use email as your primary contact method. We monitor lisaut2025@163.com regularly and respond to all valid inquiries.

Include These Details

To help us assist you efficiently, include the following in your email:

• Your order number (if applicable)
• A clear description of the issue or request
• Relevant screenshots or documentation (e.g., error messages, tracking updates)

Send your message, and we’ll review and reply promptly.