FAQS

Find answers based on what’s happening with your order:

Order Tracking & Delivery

Your order is fully traceable on the website — from confirmation through to delivery.

Shipping Coverage

We ship to every country worldwide.

Change-of-Mind Returns

Returns are accepted only when the item has been received and meets all three conditions:

• It remains in its original packaging
• It shows no signs of wear
• It is free from damage or alterations

If your return falls under this category, you will be responsible for return shipping costs. A refund is issued only after we receives the returned item.

Faulty or Damaged Items

If your product arrives faulty or damaged, please contact us directly by emailing lisaut2025@163.com or using the “Contact us” button on our website. Include a clear description of the issue and enclose a photo of the fault or damage. We accept full responsibility for any errors or issues that are our fault — and will resolve them promptly.

Unanswered Questions

If your question isn’t covered above, reach out via lisaut2025@163.com or the “Contact us” button. We’ll get back to you as quickly as possible and take ownership of next steps.

Still unsure? Reach out directly — we’ll respond promptly and take ownership of next steps.